TERMS & CONDITIONS

 

Definitions
‘We/us/our/company’ = ZU Valeting
‘You/your’ = The customer
‘Valet’ = The package or service chosen by the customer either from the website packages
listed or as agreed verbally on booking
‘Vehicle’ = The vehicle the customer has requested be valeted on booking

 

GENERAL
We do not undertake to insure your vehicle against loss whilst it is in our possession. Insurance
of your vehicle is at all times your responsibility.

Prior to a valet taking place we will carry out a visual inspection for any damage to the vehicle
and make you aware. In addition to this, where we can’t see any damage due to the vehicle
being dirty, we will inform you as it is noticed during the valet. ZU Valeting will not be held
responsible or accept any liability for existing damage prior to the valet being completed.

Likewise we expect the customer to inform us of any known damaged prior to the valet
commencing.

Prior to a valet taking place all personal belongings should be removed from the vehicle, this is
including child seat(s). The boot should also be emptied. We do not accept any liability for any
loss or damage to personal belongings left in vehicle whilst being valeted.

Should child seat(s) not be removed prior to the valet and the customer not be available to
remove them, we will not remove the child seat(s). We will however do our best to clean
around them. Please note, child seats are not cleaned as part of standard packages. We will
not refit any attachments or child seats that have been removed back into the vehicle once
the valet is completed.

If your vehicle has any bodily fluids i.e. blood, vomit, is heavily soiled with pet hair or
excessively dirty we ask you make us aware prior to booking. If we are presented with any of
the above without prior notification, your car may have to be requoted and possibly
rescheduled. If a deposit has been paid or appointment paid in full, we may not be able to
issue a refund.

We reserve the right to adjust the price quotation subject to inspection of the vehicle.
Excessively dirty cars may incur a surcharge.

We reserve the right to alter or move your booking due to weather conditions or unforeseen
circumstances (i.e. acts of traffic, acts of god, acts of others). If you have paid a deposit you
will not lose your deposit if we must alter/change your booking.

We will not move a customer a vehicle unless permission has been given by the owner. Under
no circumstances will we drive a customer vehicle on a public road.

Our service is mobile, if we deem the vehicle is not safe to valet in the current location, we
will either ask you for permission to move the vehicle or that you move the vehicle for us. We
may refuse to complete the valet if your vehicle is parked on a busy road or somewhere where
we cannot work safely.

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If you need to cancel a booking, we require a minimum of 48hrs notice. In the event that a
booking is not cancelled within said 48hrs we reserve the right to charge a cancellation fee of
40% of the value of the valet by way of part compensation for loss of earnings and/or cost
already incurred by ZU Valeting.

We may take picture(s) of your vehicle for social media purposes however, any pictures taken
will not include any personal information including but not limited to; your registration plate,
house name/number, street signs etc. If you do not want your vehicle on social media, it is
your duty to inform us.

Payment is due on completion of the valet by either credit or debit card although other
payment methods may be accepted. Any payments made by BACS must be done so within 48hrs
of the valet being completed. ZU Valeting does not accept cheque.

You will be liable to us for any death, injury or damage suffered by us or our staff attributable
to any defect in your vehicle or any harmful contents.

It should be noted that polish and other cleaning products can be slippery and caution should
be exercised when collecting your vehicle. We accept no liability whatsoever for loss or
damage caused as a consequence of failing to heed this warning.

LIABILITY
We will perform the services selected by you with all reasonable skill and care. We will not be
liable for:
1) Damage to, loss of the vehicle or any part of it, or any of its accessories or any of its
content and/or damage to any other property, arising from or in connection with our
custody of the vehicle.
2) We take no responsibility for damage to vehicles that have satin or matt paint or a
satin/matt wrap on their vehicle. Vehicles with this type of paintwork are done at the
owners risk due to the complexity of these types of paint work.
3) Old or not original paintwork can be damaged in the cleaning process. All such defects
shall be indicated to us prior to the commencement of the valet. Older vehicles may
have weaker or perished materials and we agree to provide services at your risk in
respect of vehicles over 3 years old.
4) When cleaning engine bays, you must advise us of any alarms and/or immobilisers as
well as all other electrical components, split hoses, loose connections, engine
management light on etc. before cleaning. We will not be held responsible for any
damage to these components if we were unaware of them. Please be aware that
cleaning engine bays does carry a small element of risk. We will not be liable for any
damage done as a result of engine bay cleaning
5) Please be aware that as a result of cleaning a vehicles bodywork and/or engine bay,
dependant on the condition (such as heavy oil leaks) this can cause some staining to
the surface below the vehicle. We accept no responsibility for any staining caused.
6) You confirm that you have a spare set of keys for the vehicle and that we shall not be
liable for loss or damage caused to you or the vehicle by us accidentally losing the keys
or locking them in the vehicle.
7) Damage or loss caused by a 3 rd party i.e. any person(s) not employed by us and covered
by our insurance.
8) Damage or loss caused by natural disaster or acts of God.

 

Nothing in these Website Terms excludes or limits our liability for death or personal injury
arising from our negligence, our liability for fraudulent misrepresentation, or any other

liability which cannot be excluded or limited under applicable law. Nothing in these Website
Terms affects your statutory rights.
 
Exclusion of liability: We will under no circumstances whatever be liable to you, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, even if
foreseeable, arising under or in connection with the Service or the Website (including the use,
inability to use or the results of use of the Service or the Website) for:
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
 
Limitation of liability: Subject to clauses mentioned above, our total liability to you in respect
of all other losses arising under or in connection with the Service or the Website, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no
circumstances exceed £20.

By reading the terms & conditions you agree to our terms of service. If you have any
questions relating to our terms and conditions or would like to clarify anything, please
contact us.